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Refund Policy

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Effective Date: 04/28/2026

At RauriGlow, customer satisfaction is important to us. Because we sell beauty and health products through a dropshipping model, our return and refund policy is designed to be clear, fair, and compliant with applicable U.S. consumer standards.

Returns Eligibility

Due to the nature of beauty and health products, we only accept returns under the following conditions:

  • The item arrived damaged, defective, or incorrect

  • The item is unused, unopened, and in its original packaging

  • The return request is made within 14 days of delivery

For hygiene and safety reasons, we do not accept returns on opened or used products unless they are defective.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used beauty/health products

  • Personal care items for hygiene reasons

  • Items marked as final sale

  • Gift cards (if applicable)

Return Process

To request a return, please contact us at Support@rauriglow.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product (if damaged or incorrect)

We will review your request and provide instructions on how to proceed. Returns sent without prior approval may not be accepted.

Return Shipping

  • If the return is approved due to a damaged, defective, or incorrect item, RauriGlow will cover return shipping costs when applicable.

  • For other approved returns, the customer may be responsible for return shipping fees.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your payment provider (e.g., , , )

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact your bank or credit card company (processing times may vary)

If you still need help, contact us at Support@rauriglow.com

Order Cancellations

Orders may be canceled within 24 hours of purchase. After this time, orders may already be in processing and cannot be canceled.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at Support@rauriglow.com

Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback. We are committed to resolving issues quickly and fairly.

Contact Us

If you have any questions about this Return & Refund Policy, please contact:

RauriGlow
Seattle, WA, United States
Email: Support@rauriglow.com

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